Customer Information Privacy Policy

Thien Nhan guarantees absolute confidentiality of customer information, using it solely for operation, service provision, and legal compliance. Data is secured on safe servers, not disclosed without consent, and will be deleted upon customer request.

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

1.1. Purpose of Collection

We collect personal information in order to:

Provide and improve the quality of medical examination and treatment services;
Assist customers with appointment booking, test result retrieval, recruitment, or other requests.

Specifically:

Customers booking appointments: Full name, patient ID (if available), date of birth, email, phone number, required medical specialty, special requests (if any), etc.
Customers checking test results: Customer ID, sample collection date, sample code, etc.
Job applicants: Personal information, health status, education, work experience, etc.

This information is required to use features such as booking appointments, checking test results, or submitting recruitment applications on thiennhanhospital.com.

We are not responsible for any damages arising if personal information is lost, stolen, or leaked outside websites not owned by Thien Nhan Hospital.

1.2. Scope of Collection

Providing services to customers.
Sending notifications, responses, or exchanging information when necessary.
Contacting, assisting, and resolving complaints or special cases.

We use the information only for verification and direct communication purposes and not for any other purposes.

2. SCOPE OF INFORMATION USE

The information collected is used solely to:

Contact and assist customers with matters such as appointment booking, service consultation, providing price lists, or recruitment.
Send newsletters, notifications, or the latest updates from Thien Nhan Hospital.
Analyze access data to improve user experience and service quality.

We may share information with affiliated representatives or partners only to the extent necessary to provide services. These entities are bound by our Privacy Policy.

3. INFORMATION RETENTION PERIOD

We will store the personal information provided by customers on our management and data storage systems, or on systems we lease, during the provision of services. The information will be retained until the purpose of collection is fulfilled or until you request the deletion of the information you have provided.

4. ENTITIES RESPONSIBLE FOR COLLECTING AND MANAGING INFORMATION

THIEN NHAN DA NANG JOINT STOCK COMPANY

– Address: 276–278–280 Dong Da Street, Hai Chau Ward, Da Nang City
– Phone: 02363.56.89.88 – 02363.82.84.89
– Email: thiennhanhospital@gmail.com

THIEN NHAN QUANG NGAI JOINT STOCK COMPANY

– Address: 168 Hung Vuong Street, Nghia Lo Ward, Quang Ngai City
– Phone: 02553.88.89.99
– Email: thiennhanhospital@gmail.com

5. MEANS AND TOOLS FOR UPDATING INFORMATION

If you wish to update, modify, or stop receiving information from us, please send your request via email: thiennhanhospital@gmail.com.

6. COMMITMENT TO INFORMATION PRIVACY

Thien Nhan Hospital is fully committed to safeguarding all your personal information within the stated scope and purpose.

All activities related to the collection, storage, and use of information comply with legal regulations and are protected by advanced technical and security measures.

We encourage you to review this Privacy Policy regularly to stay informed of the latest updates.