Insurance Policy

Thien Nhan Hospital supports payment via National Health Insurance and diverse private insurance (including direct guarantee). We assist with completing claims paperwork and offer superior benefits for clients using premium insurance cards.

As of today, Thien Nhan Hospital has established partnerships and direct billing agreements with numerous leading domestic and international insurance companies. This collaboration brings great convenience and benefits to clients who hold premium or international health insurance cards when visiting Thien Nhan Hospital for outpatient services.

Direct billing and insurance claim procedure

For Direct Billing Cases

By directly connecting with insurance companies, customers will not need to pay the treatment expenses if the insurer agrees to guarantee full coverage, or only need to pay a partial amount for items that are not included in the insurance coverage.

1

At the registration counter or procedure desk, customers who hold premium insurance cards or international insurance cards are kindly requested to provide (1) The insurance card and (2) The original identification document (Citizen ID/Passport, or Birth Certificate for children), so that our staff can assist and advise on the service.

2

After completing the medical examination or treatment, Thien Nhan staff will contact the insurance company to inform them about the examination results and related costs in order to receive confirmation of payment support according to the insurance package the customer has joined. Thien Nhan will then notify the customer of the direct billing confirmation result received from the insurance company.

3

Customers will need to pay for any remaining expenses that fall outside the list of items covered by the insurance company, if any. Afterward, customers will sign the relevant documents to complete the record as required. The completed record will be sent to the insurance company.

For non–direct billing cases

For cases that are not eligible for direct billing at Thien Nhan (including insurance companies that have not signed direct payment agreements with Thien Nhan, or patients whose insurance benefits are not covered under direct billing), the procedure is as follows:

1

Customers register for medical examination and treatment and pay all expenses incurred during their visit at Thien Nhan Hospital.

2

Thien Nhan staff will provide the customer with the complete medical documentation, including: Medical examination results, and Official invoices for the related expenses.

3

The customer then submits the above documents to their insurance company to request reimbursement for the expenses incurred at the hospital.

What support do customers receive when they are not eligible for direct insurance guarantee at Thien Nhan Hospital?

Thien Nhan is ready to assist patients in preparing all necessary documents to ensure that the process of claiming reimbursement from the insurance company is as smooth and fast as possible.

Documents that Thien Nhan Hospital provides to outpatient customers who are not eligible for direct billing:

Medical records with hospital certification.
Results of services performed with hospital certification.
Prescriptions.
Service and medication payment receipts.
VAT invoices for services and medication.
Examination forms, test orders, and detailed service usage statements.

Advantages of using insurance guarantee at Thien Nhan Hospital

Fast and convenient insurance guarantee procedures. Assistance and thorough preparation of documents in cases where patients are not eligible for direct billing.
Reasonable service fees. Special promotions available for patients.
Personal information and medical history of customers are kept confidential.
State-of-the-art medical equipment, leading in the region.
Patients are welcomed with care and attentiveness.
Friendly and high-standard healthcare environment.
Closed-loop medical service process.
Examination forms, test orders and detailed service usage statements.

In particular, with the use of premium insurance cards, customers will enjoy exclusive benefits and unique healthcare experiences specific to Thien Nhan Hospital.

	STANDARD SERVICE AREA	VIP SERVICE AREA
Examination Area	Reception at the general examination area	Reception at the private VIP examination area
Support Staff	Customer care staff providing general support on each floor	Dedicated personal support and care staff
Choice of Doctors, Specialists, and Health Care	Limited priority. Doctors provide consultation and answer questions according to schedule and upon request	Priority access. Doctors provide daily health support and follow-up
Priority for Laboratory and Diagnostic Tests	Priority only in special cases	Priority for early implementation
Direct Hospital Fee Guarantee	Customers may choose one of the following two options: 1. Pay in full and complete the insurance claim procedure with their insurance provider. 2. The guarantee department assists with direct billing procedures for customers whose insurance companies have contracts with the hospital (customers may have to pay a fee for document processing).	The guarantee department provides free assistance with direct billing procedures for customers whose insurance companies have contracts with Thien Nhan Hospital.
Support Hotline	Customer Service hotline during office hours	24/7 Customer Service hotline
Translation Service	Translation service fees apply according to regulations	Free translation service to other languages upon request
Additional Services	Customers can enjoy complimentary beverages at Thien Nhan Garden Café	Customers can enjoy complimentary beverages at Thien Nhan Garden Café